Last updated: August 2, 2026
GoblinLabs (“GoblinLabs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit goblinpeps.com, create an account, place an order, contact us, or otherwise use our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number
- Account username and password
- Order and transaction information
- Products viewed, purchased, or added to your cart
- Customer-support messages
- Information submitted through contact, wholesale, or other website forms
- Any information required to verify eligibility for a legally restricted product
We may also automatically collect certain technical information, including:
- IP address
- Browser and device information
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- Cart and checkout activity
- Cookie identifiers
- Approximate location derived from your IP address
We do not intentionally collect more personal information than is reasonably necessary to operate the website and provide our services.
2. Payment Information
Payments may be processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers.
Payment providers may collect and process payment details according to their own privacy policies and legal obligations. We may receive limited transaction information, such as payment status, transaction reference, payment method, and billing details.
3. How We Use Information
We may use personal information to:
- Process and fulfil orders
- Confirm payments
- Deliver products
- Send order and tracking notifications
- Create and maintain customer accounts
- Respond to customer-service requests
- Prevent fraud, misuse, chargebacks, and security incidents
- Verify identity, age, prescription, eligibility, or regulatory requirements where applicable
- Maintain transaction and tax records
- Improve website performance and usability
- Analyse website traffic and product interest
- Send marketing communications where permitted
- Comply with legal, regulatory, licensing, and law-enforcement requirements
- Enforce our Terms and Conditions and other policies
We will not use personal information in a manner materially inconsistent with this Privacy Policy without providing appropriate notice.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate essential website functions, including:
- Keeping products in your shopping cart
- Remembering account sessions
- Processing checkout
- Preventing fraud
- Measuring website performance
- Understanding how visitors use the website
- Remembering customer preferences
Some analytics, advertising, payment, security, or embedded-content providers may place their own cookies.
You may restrict cookies through your browser settings. Disabling essential cookies may prevent certain website features, including account login, cart, or checkout, from functioning correctly.
Where legally required, we will request consent before using non-essential cookies.
5. How We Share Information
We may share information with service providers that assist us with:
- Website hosting
- WooCommerce functionality
- Payment processing
- Order fulfilment
- Shipping and delivery
- Email and customer communications
- Fraud prevention
- Analytics
- Website security
- Accounting, tax, and legal compliance
These providers may only receive information reasonably necessary to perform their services.
We may also disclose information:
- When required by law, court order, subpoena, or lawful government request
- To investigate fraud, illegal activity, security threats, or policy violations
- To protect the rights, property, or safety of GoblinLabs, our customers, or others
- In connection with a merger, acquisition, financing, restructuring, or sale of business assets
We do not sell personal information for money. Update this statement if your advertising or data-sharing practices legally constitute a “sale” or “sharing” under an applicable privacy law.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain financial, tax, and accounting records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet legal and regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
7. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.
However, no website, network, payment system, or electronic transmission can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us promptly of suspected unauthorised access.
8. Your Privacy Rights
Depending on where you live and whether an applicable privacy law covers our business, you may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Obtain information about how data is used or disclosed
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Opt out of a legally defined sale or sharing of personal information
- Appeal a privacy-request decision where applicable
To submit a request, email contact@goblinpeps.com.
We may need to verify your identity before completing a request. Some information may be retained where permitted or required by law.
9. Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.
Transactional messages concerning orders, account security, policy updates, or customer support are not promotional and may continue after you unsubscribe from marketing.
10. Children’s Privacy
Our website and products are not directed to children under 18. We do not knowingly collect personal information from children.
If you believe a child has submitted information to us, contact contact@goblinpeps.com so we can review and delete it where appropriate.
11. Third-Party Websites
Our website may contain links to third-party websites. We do not control and are not responsible for their content, privacy practices, or security.
Review the privacy policy of any third-party website before providing personal information.
12. International Visitors
Your information may be processed or stored in countries other than your country of residence. Privacy protections and government-access rules may differ between jurisdictions.
Where required, we will use appropriate measures for international transfers of personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through the website or by email where appropriate.
14. Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
GoblinLabs
Email: contact@goblinpeps.com