Last updated: August 2, 2026
This Shipping Policy applies to orders placed through goblinpeps.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment and any required verification have been completed.
Business days exclude weekends and public holidays.
Processing may take longer because of:
- High order volume
- Payment review
- Identity or eligibility verification
- Prescription or licence verification where legally required
- Inventory issues
- Weather or carrier disruption
- Public holidays
- Security screening
- Destination restrictions
An order confirmation does not mean the order has shipped.
2. Delivery Estimates
Estimated transit times appear during checkout or in the shipping confirmation.
Delivery estimates:
- Begin after the carrier receives the parcel
- Do not include internal processing time
- Are not guaranteed unless expressly identified as guaranteed
- May change because of carrier, customs, weather, security, or operational delays
We will not be responsible for delays outside our reasonable control, subject to applicable law.
Online sellers should only advertise shipping timeframes they have a reasonable basis to meet. If a promised shipping date cannot be met, customers may need to be offered the choice to consent to the delay or receive a refund for unshipped merchandise.
3. Shipping Destinations
We ship only to destinations displayed as available during checkout.
Some products cannot be shipped to certain:
- Countries
- States
- Provinces
- Territories
- Military addresses
- PO boxes
- Freight-forwarding locations
- Parcel-forwarding services
Availability at checkout does not guarantee that a product is lawful or eligible for import into a destination.
We may cancel an order when shipping, import, prescription, licensing, sanctions, or regulatory restrictions apply.
4. Shipping Address
Customers must provide a complete and accurate delivery address.
Before submitting an order, confirm:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
- Email address
Contact contact@goblinpeps.com immediately after ordering if an address needs correction.
Address changes cannot be guaranteed after fulfilment has started. We are not responsible for loss, delay, or return caused by inaccurate information supplied by the customer.
5. Tracking
When tracking is available, it will be sent to the email address used during checkout.
Tracking may take time to update after a shipping label is created. A label-created status does not always mean the carrier has physically received the parcel.
Customers are responsible for monitoring tracking and responding to carrier delivery notices.
6. Delivery and Signature
Some orders may require:
- Adult signature
- Direct signature
- Identity verification
- Age verification
- Delivery to the named recipient
- Delivery to an approved professional or institutional address
The carrier may make multiple delivery attempts or direct the parcel to a collection location.
Failure to accept or collect a parcel may result in return, disposal, additional fees, or loss of refund eligibility.
7. Temperature and Storage
Products should be opened promptly after delivery and stored according to the instructions supplied with the product or displayed on the product page.
Delivery packaging is intended to support transit, but it is not a substitute for proper long-term storage.
Do not use a product when:
- The seal is broken
- The packaging is materially damaged
- The label does not match the order
- The product appears contaminated
- The product’s condition raises an integrity concern
Contact us before discarding an affected product.
8. Delayed Shipments
Carrier scans and delivery estimates can be delayed.
A parcel is not considered lost solely because tracking has not updated for several days. We may need to wait until the carrier’s investigation or loss period has passed before approving a replacement or refund.
When we cannot ship within a promised timeframe, we may contact you to:
- Approve a revised shipment date
- Select an alternative product
- Cancel the affected item
- Receive a refund for unshipped merchandise
9. Lost Parcels
Report a potentially lost parcel to contact@goblinpeps.com.
We may ask you to:
- Confirm the delivery address
- Contact the carrier
- Complete a declaration of non-receipt
- Wait for the carrier investigation
- Provide identity or order verification
Replacement or refund decisions are made after reviewing tracking, delivery confirmation, carrier findings, destination, and order history.
10. Damaged Parcels
Inspect the parcel promptly after delivery.
Report visible damage within 48 hours, including:
- Order number
- Shipping-label photograph
- Outer-packaging photographs
- Internal-packaging photographs
- Photographs of the affected product
Keep all packaging until the claim is resolved.
11. Delivered but Not Received
When tracking shows delivery, check the delivery address, household members, neighbours, reception area, mailbox, parcel locker, and local carrier office.
We may assist with a carrier investigation. GoblinLabs is not automatically responsible for theft, misplacement, or loss occurring after confirmed delivery.
12. International Orders
International customers are responsible for understanding local import and product laws before placing an order.
International shipments may be subject to:
- Customs inspection
- Import permits
- Prescription requirements
- Taxes
- Duties
- Brokerage charges
- Carrier handling fees
- Delays
- Refusal
- Return
- Seizure
- Destruction
Unless expressly stated otherwise, the customer is responsible for customs duties, import taxes, and clearance charges.
We do not guarantee customs clearance. Refunds may not be available when a shipment is refused, seized, returned, or destroyed because the customer lacked required permission or because the product is restricted at the destination.
13. Freight Forwarders
Use of a freight forwarder or reshipping service is at the customer’s risk.
Our responsibility ends when the original carrier confirms delivery to the forwarding address, except where applicable law provides otherwise.
We are not responsible for the forwarder’s:
- Repackaging
- Storage
- Delays
- Damage
- Loss
- Customs declarations
- Subsequent transportation
14. Restricted Products
Some items may be available only to:
- Licensed organisations
- Qualified professionals
- Research institutions
- Verified adults
- Customers with a valid prescription
- Customers in approved jurisdictions
We may request documentation before shipment or cancel an order that cannot legally be fulfilled.
15. Contact
Shipping questions should be sent to:
Include your order number whenever contacting us about an existing shipment.