Last updated: August 2, 2026
This Return and Refund Policy applies to purchases made through goblinpeps.com.
1. General Return Rule
Due to product-integrity, safety, storage, contamination, chain-of-custody, regulatory, and quality-control considerations, products are generally not returnable after they have been shipped.
This includes:
- Research compounds
- Sterile or sealed products
- Temperature-sensitive products
- Pharmaceutical or health-related products
- Products with tamper-evident packaging
- Opened or used products
- Products removed from their original packaging
- Products stored or handled outside specified conditions
We cannot verify the storage, handling, integrity, or condition of a product after it leaves our control.
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
2. Eligible Problems
We will review requests involving:
- An incorrect product
- An incorrect variation, strength, or size
- A product damaged during delivery
- Missing items
- A parcel confirmed lost by the carrier
- A material product-listing error
- A product that arrived with compromised packaging
Approval is not automatic. Each request is reviewed based on the order record, tracking information, photographs, packaging, and other relevant evidence.
3. Reporting Timeframes
Visible shipping damage should be reported within 48 hours of delivery.
Incorrect, missing, or materially defective items should be reported within 7 calendar days of delivery.
Send the following to contact@goblinpeps.com:
- Order number
- Customer name
- Product name
- Description of the issue
- Photograph of the shipping label
- Photograph of the outer packaging
- Clear photographs or video of the affected product
- Batch or lot number where applicable
Claims submitted without supporting evidence may be delayed or declined.
4. Damaged Parcels
Do not discard damaged packaging before contacting us.
We may ask you to:
- Keep the parcel and product available for carrier inspection
- Provide additional photographs
- Confirm the condition of seals and labels
- Complete a carrier declaration
- Return an item using an authorised shipping label
Do not return a product without written authorisation.
5. Incorrect or Missing Items
When we confirm that an incorrect item was supplied or an item was omitted, we may choose to:
- Send a replacement
- Provide store credit
- Refund the affected item
- Offer another reasonable resolution
The remedy may depend on stock availability, destination restrictions, and applicable law.
6. Order Cancellations
Cancellation requests must be sent as soon as possible.
An order may be cancelled only before processing, packing, shipping-label creation, or fulfilment has begun.
We cannot guarantee cancellation after an order has entered fulfilment. Orders that have already shipped are subject to the general no-return rule.
7. Address Errors and Undeliverable Parcels
Customers are responsible for entering a complete and accurate shipping address.
Refunds or free replacements may not be available when a parcel is:
- Delivered to the address supplied at checkout
- Returned because of an incorrect or incomplete address
- Refused by the recipient
- Unclaimed
- Undeliverable because the customer did not respond to the carrier
- Destroyed, returned, or seized because of destination restrictions
- Delayed by customs or import authorities
When a parcel is returned to us in acceptable condition, we may refund the product value after deducting original shipping, return shipping, carrier charges, customs charges, and other non-recoverable expenses.
Regulated, temperature-sensitive, or integrity-sensitive products may not be eligible for resale or refund after return.
8. Delivery Marked as Delivered
When tracking shows a parcel as delivered, first check:
- The shipping address
- Mailbox or parcel locker
- Building reception
- Household members
- Neighbours
- The carrier’s local office
Contact us promptly if the parcel cannot be located. We may assist with a carrier investigation, but we do not guarantee reimbursement for theft or loss occurring after confirmed delivery.
9. Refund Processing
Approved refunds are issued to the original payment method unless another method is required by law.
After approval, processing may take approximately 5–10 business days, depending on the payment provider and financial institution.
Original shipping, expedited delivery, customs fees, duties, insurance fees, payment-processing charges, and other completed services are generally non-refundable unless the refund results from our error or applicable law requires otherwise.
10. Unauthorised Returns
Products returned without written authorisation may be refused, destroyed, or held without refund.
Do not send any return to the address shown on a parcel without receiving return instructions.
11. Chargebacks
Contact us before initiating a payment dispute. We will make a reasonable effort to investigate legitimate order concerns.
Fraudulent, abusive, or misleading chargebacks may result in:
- Account suspension
- Order cancellation
- Collection activity
- Submission of order records and tracking evidence to the payment provider
- Refusal of future service
12. Contact
Return, damage, and refund requests should be sent to:
Include your order number in the subject line.